Refund policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery
We offer nationwide shipping across Pakistan. Shipping charges for your order will be calculated and displayed at checkout.
Standard delivery time is 2–5 business days, depending on your location.
Delays
If there are any unforeseen delays, we will inform you promptly via email or SMS. masharetail.com is not responsible for delays caused by external logistics providers.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email or SMS, so you can monitor your shipment in real time.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Return Eligibility
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You may request a return within 14 days of receiving your order.
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Items must be unused, unopened, and in their original packaging.
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Returns that do not meet these conditions will not be accepted.
Non-Returnable Items
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Products that have been opened, used, or tampered with.
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Items bought on sale or part of a promotion (unless defective).
Return Process
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To initiate a return, contact us at support@masharetail.com with your order number and reason for return.
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We will guide you through the return process and provide the return address.
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Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds
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Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days and automatically applied to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at support@masharetail.com